In this role, Mary performs moderately complex data base activities and acts as a point of contact with clients for data collection.
Prior to her work at CostQuest Associates, Mary Hilvert had 20 years of experience as a system engineer, analyzing business requirements, designing, programming, project managing and implementing customer care and billing applications for North American and foreign telecommunication companies. She has most often been in client-facing roles and is dedicated to customer satisfaction and meeting commitments.
Mary has worked with major telecommunications clients in the wireless and wireline industry. Mary has worked with her clients to identify business objectives for system enhancements, conversions and new system implementation.
Mary is a project manager and analyst at CostQuest Associates supporting the acquisition and quality assurance of customer data for cost model development and USAC filings.